FAQ – FREQUENTLY ASKED QUESTIONS


Taobao is the biggest online shopping marketplace in China, founded in 2003 by the Alibaba Group. It’s the Chinese version of eBay & Amazon where online shoppers and a wide range of sellers such as retailers, wholesalers and individuals trade different kinds of commodities.

It is where 80% of online Chinese shoppers go to shop every day. Taobao is also getting traction from international shoppers mainly because of its significant price advantage. Moreover, it is where you can find almost anything.

When you search for an item, you will find countless sellers trading for that product. In order to attract consumers & businesses, sellers charge the lowest possible price for their products. Aside from market competition, cheap labor in China is a dominant driver for cheap prices of various commodities.

If you import products from Taobao, it is beneficial for you to take advantage of Taobao Agent service as they know Taobao well and will handle everything to send those products to you, without hassle on your part.

We are here to make shopping in Taobao easy for you. At Taobao Age, you can be assured of quality service at the lowest fee.

We charge 5% for our Services with no minimum fee & order quantity. It includes storage, consolidation, drop shipping service, etc. What more, through our loyalty program, you can enjoy much lowered rates with value-added services!

Whether you are buying for personal or business purpose, our service is designed to add value & optimize your shopping experience. Learn more about our Pricing & Membership benefits here: www.taobaoage.com/pricing

See: How does Taobao Age. work?, , where we list down 6 steps in Order Fulfillment.

Before we send you the first bill for product cost and service fee, our team will first confirm with the seller if items are available. Most of the time, stock status in seller’s page is inaccurate or not updated. Once your payment is confirmed, we then buy the item.

However, due to time difference, from confirming stock availability to receipt of your payment, item may no longer be available, especially involving fast moving items. Taobao Age will inform you of the matter and will seek your advice whether we refund you for your payment or use the amount as credit for future purchase.

Yes, as long as your order is not yet processed by our purchaser. We will refund your payment in full amount to your account. If items in your order were already purchased, you will be charged for Service Fee and Return Shipping Fee, the remainder amount will be returned to your account.

If you have fund left in your account, you can either retain the amount for future transaction(s), or request a refund.

Refund via Paypal Service
PayPal charges us 0.30 USD per payment, even if the transaction is a refund. Thus, if you are requesting a refund with Taobao Age. the 0.30 USD will be deducted from total amount to be refunded. In other words, you shall cover the PayPal transaction fee of 0.30 USD in the refund.

Our trusted shipping partners are DHL, EMS & FedEx. We recommend them for their fast & reliable service. They also offer discounts so you can benefit from lower shipping rates.

But if you have preference in another shipping method, do let us know so we can make special arrangement for you.

You can shop anywhere in the world with our shipping partners, e.g. DHL, EMS & FedEx.

Please contact Customer Service via live chat or email to [email protected], to quote you the price.

We list down below the weight estimate of various items that you can buy from Taobao as reference for cost calculation.

Bag770gNail polish130g
Belts / Chains200gNail art products130g
Bracelet40gNecklace60g
Capacitor / Resistor30gPants330g
Cellphone case80gPlush cloth art toys410g
Cosplay / accessories340gPurse210g
Diode / LED20gRing20g
Doll / accessories110gScarf190g
Dress380gShirt280g
Earring20gSuits530g
Football suit350gSunglass180g
Hair accessories30gT-Shirt300g
Hat130gUnderwear80g
IC integrated circuit10gWatch340g
Low Shoes1100gWig80g

Use our Cost Calculator.

Prohibited and Restricted items include, but are not limited to, the following:

  • Antiques, works of art and fine art with an individual value in excess of USD 5,000
  • Alcohol, tobacco, prescription drugs, or any illicit or controlled substance or paraphernalia
  • Animal fur products
  • Banknotes, securities, traveler’s checks, currency, cash equivalents of any kind
  • Bullion (of any precious metal)
  • Clinical or biological samples (including but not limited to ****** fluids and tissue samples)
  • Copyright infringing materials
  • Counterfeit goods
  • Dangerous / hazardous goods including but not limited to perfumes, aftershaves, aerosols, flammable substances, dry ice, biological substances, UN classified dangerous goods and any goods specified as such under International Air Transport Association regulations (“IATA”), the Agreement on Dangerous Goods by Road (“ADR”) or International Maritime Dangerous Goods (“IMDG”) regulations.
  • Electronic cigarettes, Vaporizors or any related parts or paraphernalia
  • Firearms or ballistic ammunition of any kind, including imitations, or any parts thereof
  • Food Items
  • Fuels, gasoline, matches, combustible substances of any kind
  • Human remains or ashes
  • Hunting (animal) trophies, animal parts such as ivory and sharks fin, animal remains or ashes, or animal by-products and derived products not intended for human consumption, prohibited for movement by the CITES Convention and/or local law
  • Jewellery, costume jewellery, watches and objects constructed of precious metal and/or stones with a value in excess of £4,000 per waybill
  • Laptop computers – No more than 1 laptop computer per package. Each package may not contain more than 1 lithium ion battery which must be contained within the laptop. No more than two packages per consignment. The shipment must not exceed £5,000 per waybill
  • Lithium batteries:
  • All lithium metal batteries – Lithium metal batteries are generally non-rechargeable and contain metallic lithium
  • Loose lithium ion batteries – Lithium ion batteries do not contain metallic lithium and are rechargeable. These include power banks, USB chargers etc.
  • Live animals (including but not limited to mammals, reptiles, fish, invertebrates, amphibians, birds, insects, larvae and pupae)
  • Loose precious and semi-precious stones (cut or un-cut, polished or un-polished)
  • Plants of any kind and in any form, including seeds, and animal specimens
  • Pornographic material (whether in printed, film or digital format)
  • Small electronic items, including mobile phones, containing lithium ion batteries – each package may not contain more than 2 batteries which must be contained within the electronic device. No more than two packages per consignment.
  • Solar panels
  • Used car parts and engines – only acceptable if all steps have been taken to nullify hazardous residues
  • Weapons of any kind or any parts thereof, including swords, knives, bayonets etc.
  • Other items that we, at our discretion, believe to be potentially dangerous, hazardous, or illegal.

There may be additional prohibited items specified by the country of destination. It is important for you to know your local custom policies as Taobao Age will not be responsible for any financial losses that may be incurred as a result. Moreover, the recipient is the importer of record and must comply with all the laws & regulations of the destination country.

We will bill you twice for our service. First for buying the product & second for domestic and international shipping. We provide below the cost components in the respective bill.

First Bill consists of the Product Price + Our Service Fee.

Our service fee is computed as 5% of Product Price

You can pay us thru any of the available methods here: www.taobaoage.com/payment.

Second Bill is for local shipping and international shipping. Once we have confirmed your payment, we will ship your package according to your chosen shipping method.

Local Shipping is based on seller’s price, to deliver your products to our warehouse.

The following are the available payment methods to pay for our service:

Paypal
One of the fastest, convenient & secure methods. You can pay using your bank account or card thru Paypal. Our payment service charge is 4%.

Visa, Mastercard, American Express
Pay for our services using your Visa, Mastercard, American Express, and other international credit cards. We provide safe payment gateway where you can pay with your card via Paypal Service. No need for Paypal account as we shall send you the Paypal invoice where you can pay directly using your card. Our Payment Service Charge is 4%.

Likewise, you may purchase Amazon eGift Card using your bank card by following this link: goo.gl/hHa5hG. Amazon.com eGift Card carry no fees, and you may use it to pay for our services. Simply provide us the code, and we will confirm your payment within 24 hours. No Payment Service Charge.

Western Union
If you pay online thru Western Union, it takes 2-3 business days for us to confirm your payment. But you may also elect to pay through Western Union Agent, by which we can confirm your payment within the day.

Please provide us sender’s full name, location, amount & tracking number (MTCN). Follow this link to find the nearest agent in your location: www.westernunion.com.

US Bank Account
If you reside in USA, you may find it more convenient & cheaper to pay through our affiliate’s US bank account. Contact us for details.

Bitcoin, Ethereum, Litecoins
We accept digital currencies like bitcoins, ether, and litecoins for payment. Our payment service charge is 4%.

Other Payment Methods
We also accept payment by MoneyGram, bank transfer to our local bank account in China, Alipay, Wechat Pay, and Amazon eGift Card.

When you shop in Taobao, everything is stated in Chinese Yuan, as their functional currency.

At Taobao Age, we use US dollar as our main currency. We use the exchange rate 1 CNY = 0.1550 USD to convert Chinese Yuan to US Dollar. The exchange rate is subject to change from time to time. We will update our site for any changes that will affect how we compute your order.

We also accept payments in CNY, and digital currencies like bitcoins, ether, and litecoins. Contact us for more information.

The price is based on Seller’s price. If the seller offers free delivery in China then Taobao Age will not charge you domestic delivery fee.

A Member can earn reward points or loyalty points from every fulfilled order, equivalent to 1 point for every 1 dollar spent on Product Cost and Local Shipping. This can only be used as part of our loyalty program where we upgrade your membership to Gold or Platinum once certain Point Value Thresholds are met.

For more information, you may refer here: http://taobaoage.com/pricing.